A few good answers
Practical help for choosing, caring for and receiving your pet’s next bed.
Where do you deliver?
We ship to the contiguous 48 United States. Alaska, Hawaii, U.S. territories, military addresses and international destinations are outside our current delivery area.
How long does delivery take?
Allow 1–3 business days for processing and an estimated 2–7 days in transit after dispatch. Carrier delays can occur. Read our Shipping Policy for details.
What does shipping cost?
Standard shipping is free when your merchandise subtotal after discounts is $59 or more, before tax. Below $59, standard shipping costs $6.99.
How do I choose a size?
Measure your pet in a natural resting position and compare it with the selected bed’s listed dimensions. Account for bolsters, walls and the entry opening. Overall bed measurements are not the same as usable sleeping space. Our Size Guide walks through the process.
Which bed shape should I choose?
An open bolster gives a pet something to lean against. A cave offers overhead cover, a tent gives a more defined indoor nook, and a raised bed lifts the resting surface above the floor. Start with the places your pet already chooses. See our Bed Style Guide.
Can every bed be machine washed?
No. Cleaning methods differ by design. Only use a machine when the selected product’s instructions allow it. A removable cushion does not automatically mean the whole bed is machine washable. Keep foam, fabric and frames separate when the instructions require it.
Will I need to assemble a bed?
Tent and raised designs may require assembly. Check the product details and included instructions, secure all fittings and place the finished bed on a stable surface before use. Stop use if a frame or fastening becomes loose or damaged.
Are these beds heated or intended for medical care?
Our range is non-electric and intended for everyday pet rest. We do not sell heated beds or describe these products as treatments for health conditions.
Can I return a bed that does not fit?
You may request a return within 30 days after delivery if the item is unused and in its original packaging. For size selection or change-of-mind returns, you pay return shipping. Pet-used beds do not meet the unused condition. Read our Refund Policy before returning.
What if my item arrives damaged or incorrect?
Keep the packaging and contact us with your order number and photos if available. We pay return shipping for quality defects, incorrect items and delivery damage. The default return destination is HappyHaven Toys LLC, 7314 38TH AVE S, SEATTLE WA 98118-6460.
When is a refund issued?
We inspect returns within 3–5 business days after receipt. Once an eligible return is approved, we initiate the refund to the original payment method. Bank posting times vary.
How can I reach you?
Email service@happyhavenbeds.com, call 0000000000, or use our contact form. Customer service hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.